Ladder Mart Policies

Following are the Ladder Mart Sales and Terms of Use Policies. These policies are subject to change without notice. Please check back regularly.

LADDER MART POLICIES:

1: Little Giant Ladder Warranty

The Type 1, 1A & 1AA Little Giant Ladders comes with a manufacturer's LIFETIME WARRANTY covering all materials and workmanship.

2: Ladder Mart company information

Ladder Mart is one of the largest Little Giant Ladder distributor in the country, 100% certified by the manufacturer to sell Little Giant Ladders and accessories. Ladder Mart is located in Southern California and has been associated with the manufacturer and the Little Giant Ladder System for over 25 years.

Our team of customer service representatives has over 20 years experience in global logistics, domestic shipping procedures, and advanced order management to assure that your order will arrive on-time and to the correct location. We pride ourselves on having the best customer service in the business. Ladder Mart carries the full-line of Little Giant Ladders and accessories to meet your every home improvement need.

3: Ladder Mart Shipping Policy

All orders will be shipped via FedEx Ground, FedEx Home Delivery or freight directly from the manufacturer within 1-2 business days from the order date based on product inventory. Ultra Fiberglass and Skyscraper ladder orders may take longer to deliver. Please allow additional 7-10 business days for FedEx delivery. Orders will be processed and shipped in the order that they are received. Shipping time may vary based on product availability. We do not currently ship to Hawaii and Alaska.

4: Ladder Mart Return Policy

Ladder Mart will return/refund any item purchased from the website within 60 days of the product receipt date with the following conditions:

1. Customer must call us at (310) 376-7210 and obtain a return number (RMA) for an authorized return of order.
2. Customer is subject to paying all freight charges to ship returned products to the manufacturer.
3. Customer will also be subject to a restocking fee on all returns:

Restocking Fees
$50 for all Ladder returns.
$35 for all Telescoping Plank returns.
$25 for all Little Jumbo Stepladder returns.
$10 for all Accessory returns.

Please Note: All of the above procedures must be followed in order to receive a refund. These policies also apply to exchanges.

5: Ladder Mart Privacy Statement

Ladder Mart understands the importance of your privacy on and off the Internet. In every action we take, Ladder Mart adheres to our strict privacy statement:

Ladder Mart will never disclose information about you to any third party without first receiving your permission.

Please read the following policy to understand how your personal information will be treated as you make full use of the many offerings on this website. The policy may change from time to time so please check back with us frequently.

Ladder Mart will take steps to ensure that your information is treated securely and in accordance with the relevant Terms of Service and this Privacy Policy.

6: Order Policy

LadderMart reserves the right to further verify and authenticate your order prior to shipment so please be sure to provide us with your complete and accurate contact information.

In the event there is an error on this website such as an incorrect price or incorrect calculation of costs, LadderMart reserves the right to notify you of the error prior to fulfilling your order.

NEWS and HOME IMPROVEMENT TIPS

Summer Ladder Safety - Many of us prune trees in late winter and do other jobs, such as painting our house, during spring and summer. Ladders are necessary for performing a number of tasks, but, did you know that hundreds o...

Tour the Little Giant Factory - If you are curious about how the Little Giant Ladders are made, check out the video clip that was featured on the DIY network on March 23, 2008. The host tours the manufacturing facility in Springvil...

Little Giant Ladder System - For a long time I’ve seen those infomercials and displays at the home shows on the Little Giant ladder system. I’ve always steered away from it because the price was hefty and things usually don’t wor...

Tips for Ladder Safety - Fall prevention means keeping accidents from happening. The bottom line is to use good judgment and train as required by OSHA. Good practices for climbing ladders include: * Inspect ...

Why Little Giant Ladders - Most of you will come across a situation in which your reach must exceed your grasp. Ladders can only be the solution to this problem. When you buy a Little Giant Ladder, you are not just getting one ...

OSHA Ladder Safety Tips - * Read and follow all labels/markings on the ladder. * Avoid electrical hazards! – Look for overhead power lines before handling a ladder. Avoid using a metal ladder near power lines or exposed ...

Ladder for Dad - Last Father's day I decided to get my dad something he could actually use. So I passed on buying the dreaded tie or socks and decided to get my dad a ladder to replace the rickety wood one from 1968 t...

Spring Cleaning - Spring is the season when everyone starts thinking about sprucing up the house and yard. Whether it is washing the windows or cleaning the gutters, one of the first tools that homeowners reach for is ...

Little Giant Ladder USA - Provo may not become home to Little Giant Ladder's manufacturing plant, but the city's loss is now apparently Springville's gain. Wing Enterprises Inc., which became a household name through ...

Choosing a ladder - It’s that time of year for clearing falling leaves from roof tops and their gutters, trimming trees before the fall/winter rains – and other chores requiring use of a ladder – take a few minute to rev...

Ultra Step Ladders - SPRINGVILLE, UT, March 21, 2005 — Wing Enterprises, the maker of the celebrated Little Giant Ladder System®, announced today the launch of a new line of ladders for home and professional use. This inn...

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Little Giant Ladder Type 1A